Hi there, welcome to Reelpik Shoppable Video app! If you're new, this helpdesk is for you if you first time using our app and want to get familiar with this. Not talk too much, follow these steps to set up carousel video campaign on your store If you prefer watching instead of reading? 👉Check out our video tutorial on how to set it up.\ [How to create a carousel campaign?](https://vimeo.com/1138779653) ###### Step 1: Create a Campaign Here click Create campaign > then select Campaign type > select **Create Carousel**. ![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBSQT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--7994ede5dc91bc93f6323a43fa7d70b63dce61c0/image.png) ![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBSUT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--818531ed9f2f56edbe6941aaafe6d091ff85844b/image.png) ###### Step 2: Upload your shoppable video * In the **Videos** section, there are 4 options to choose your data source: Device, TikTok, or Instagram or Shopify files to use video files you upload before. You can upload up to 5 media files at once to save time. ![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBSZz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--efdab44fb5d8937cbe4bdb42867d6db0acaaf419/image.png) Note: You need to wait for a few minutes to upload video successfully. ![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBSdz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--f1016ca3073ae9953c5e9f3f2a72d253db7acf51/image.png) If you see the video is not uploaded yet or wait too long for it, feel free to contact us. ###### Step 3: Tag products All products in shoppable videos must be tagged so customers can purchase directly. \ You can tag many products per video (we recommend only choose products that actually appear in the video). * To add products, click + button on the right side of imported video and select from your product list. ![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBTQT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--489ffc368de396e58309c23d6a6aaa32a05a68a4/image.png) ![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBTUT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--fc68097747cbab72d8957ebcfb87a98f187e83ef/image.png) You can view and edit the product list by clicking Pencil icon to view, delete and update the selection. ![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBTZz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--851c5efd8c6e43940c13e5f487f97399b1a1f130/image.png) ###### Step 4: Choose display location By default, all pages will be automatically selected. If you want to edit the settings like only dipslay carousel on specific products or collections, you need: * Click product page /collection page ![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBTdz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--e39912d2a3805bfcf822a5f49a9f1e435579125a/image.png) * Select products /collections you want to display in the carousel video. ![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBUQT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--478d2cdeed14797486875f83fdee434c2b57574f/image.png) Besides, if you want to show carousel on all products in one collection, you can select option: All products from specific collections ###### Step 5: Save your campaign Kindly click **Save** in the Shopify editor bar. ![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBUUT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--09f9c4f033c293220903d55f45ef19f1fd2811c6/image.png) Always save after making changes to avoid losing progress. ###### Step 6: Add the App Block (MUST HAVE STEP) On the Placement section, 1. Click Add app block, you will the modal with pages our app currently support. ![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBUZz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--352bd05700941a0449140683586aa29237f5a6ff/image.png) 1. Select page you want to add carousel video to and click **Continue** button. ![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBUdz09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--cc7a00a8de30c6bcb92e0026d1281caca4f8e5cd/image.png) 1. You will be redirected to the Theme Editor, customize the block and hit **Save** at the end. ![](https://chat.fordeercommerce.io/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBVQT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--ec8167f55f55e0f96e607de3d69731f9a8794c51/image.png) 1. Preview to check out the carousel video display. \ If carousel campaign does not display on your store, please check out this helpdesk article to ensure you done all steps. If shoppable videos still don't display, here’s what you can do: * Duplicate your live theme and activate our app embeds and add block on the homepage on the duplicated theme. * Share the preview link of the duplicated theme with us so we can investigate and resolve the issue without affecting your live theme. If your theme is password-protected, please provide the password as well. ([Click here to chat with us](https://go.crisp.chat/chat/embed/?website_id=94aa7d91-5a4a-42db-bcf9-e68aa4393c3c)) * While we work on the issue, you can temporarily deactivate the app embeds and hide blocks on your live theme. Thank you for your cooperation. We’re committed to resolving this issue for you as quickly as possible. **Many thanks for taking the time and choosing us.** \ We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ **Demo store:** Check out [here](https://reelpik.myshopify.com) with password: 1 👉 **Chat with us:** [Share your feedback](https://go.crisp.chat/chat/embed/?website_id=94aa7d91-5a4a-42db-bcf9-e68aa4393c3c) directly with our team.\ 👉 **Email us:** [hi@reelpik.com](mailto:hi@reelpik.com)\ 👉 **Explore more apps:** Discover more [Fordeer apps](https://apps.shopify.com/partners/fordeercommerce?utm_source=support&utm_medium=helpdesk).\ 👉 **Join our community:** Join [ForDeer Community](https://www.facebook.com/groups/ecommerce.beginners.community/) to get the latest updates, tips, and special deals. 🕐 **Working hours:** 8:30 AM – 5:00 PM (UTC+7), Monday–Friday.\ We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!