## Overview

If you need additional help or would like to speak with a **human support agent**, the ForDeer support team is here to assist you.

You can reach us directly through **live chat or email**. Our team will get back to you as soon as possible during working hours.

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## Contact us via Live Chat

The easiest way to reach our support team is through **live chat**.

Simply send us a message and describe the issue you're experiencing. Our support team will review your request and respond as soon as possible.

👉 **Chat with us:** [**Contact our support team**](https://chat.fordeercommerce.io/widget?website_token=CDTHi8xsxdGftDpPxrrQ4UbE#/messages)

> ***Tip:*** You don't need to stay online while waiting for a response. If you go offline, we'll send our reply to the email associated with your store so you won't miss any updates. If you'd prefer to receive our reply at a different email address, please provide it in the chat.

## Contact us via Email

You can also contact our support team by email:

👉 **Email us:** [**hi@reelpik.com**](mailto:hi@reelpik.com) or [**hi@fordeercommerce.io**](mailto:hi@fordeercommerce.io) 

When contacting us, please include as much information as possible about your issue, such as:

* A brief description of the issue

* Your store URL

* Screenshots or screen recordings, if applicable

* Any steps you've already tried

Providing these details can help our team understand the issue and assist you more quickly.

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## Support Hours

🕐 **Working hours:** 8:30 AM – 5:00 PM (UTC+7), Monday–Friday.

We typically reply to **live chats within minutes** and **emails within a few hours** during working hours.

If you contact us outside these hours, feel free to leave a message. Our support team will get back to you as soon as we're available.

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We value your feedback — it helps us continuously improve our apps and provide you with a better experience.

🖥️ **Demo store:** Check out [here](https://reelpik.myshopify.com/) with password: 1

👉 **Chat with us:** [Share your feedback](https://chat.fordeercommerce.io/widget?website_token=CDTHi8xsxdGftDpPxrrQ4UbE#/messages) directly with our team.\
👉 **Email us:** [hi@reelpik.com](mailto:hi@reelpik.com)\
👉 **Explore more apps:** Discover more [Fordeer apps](https://apps.shopify.com/partners/fordeercommerce?utm_source=support&utm_medium=helpdesk).\
👉 **Join our community:** Join [ForDeer Community](https://www.facebook.com/groups/ecommerce.beginners.community/) to get the latest updates, tips, and special deals.

Need help? Feel free to reach out anytime via live chat or email!