Overview
This Privacy Policy explains how ReelPik (“ReelPik,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you install or use our Shopify application (the “App”) and related consulting or support services (the “Services”).
It also explains your privacy rights under applicable data protection laws.
1. Information We Collect and Use
When you install or use our App, we collect certain information from your Shopify account or directly from you to provide, maintain, and support our features.
App Configuration
We collect:
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Store name
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Store domain
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Store email address
This information is used only to store and apply configuration settings for your Shopify store.
2. Why We Collect Your Data
We collect and process your information to:
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Save and manage configuration settings for your Shopify store.
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Provide customer service and respond to support inquiries.
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Maintain app functionality, security, and performance.
3. Data Storage and Security
Your information is stored on secure servers.
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Files are stored on Amazon with controlled access and encryption.
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If you uninstall the App, related data is automatically deleted from our system.
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We use industry-standard security measures to help prevent unauthorized access, disclosure, or misuse of your data.
While we take reasonable measures to protect your information, no method of online transmission or electronic storage is 100% secure.
4. Cookies Policy
We use cookies to support the operation and performance of the App.
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Essential operations: Enable login and core app functions.
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Performance: Track technical metrics to help improve the user experience.
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Functionality: Remember your preferences for easier re-entry.
You can disable cookies through your browser settings. However, doing so may limit certain features or functionality of the App.
5. Third-Party Services
We may use trusted third-party service providers to process or store data securely, including:
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Amazon S3
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Flyer
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Shopify APIs
These providers are bound by confidentiality and data protection requirements.
6. Data Retention and Deletion
We retain personal data only for as long as necessary to operate the App or meet applicable legal obligations.
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Store and customer-related data is automatically deleted when you uninstall the App.
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You may also submit a written request to have your data deleted.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
Under GDPR (EU/EEA)
You may have the right to:
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Access & Portability: Request a copy of your stored personal data.
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Rectification & Erasure: Request correction or deletion of your personal data.
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Restriction or Objection: Limit or object to certain types of data processing.
To exercise these rights, contact us via live chat or email.
Under CCPA (California, U.S.)
You may have the right to:
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Access: Learn what personal information we collect and how we use it.
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Deletion: Request deletion of your personal data.
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Opt-out: Decline any “sale” of your personal information. We do not sell personal data.
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Non-discrimination: Exercise your privacy rights without being treated differently.
Under Nevada Law
We do not sell personally identifiable information as defined by Nevada law.
You may still request to opt out of any potential future sale of your information by contacting us.
8. Links to External Websites
Our App may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before submitting personal information.
If you have any questions about this Privacy Policy or the way your data is handled, please contact us:
ReelPik | Amsterdam, The Netherlands
👉 Chat with us: Share your feedback directly with our team.
👉 Email us: hi@reelpik.com
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🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday.
We typically reply to live chats within minutes and emails within a few hours.