1. Introduction
ReelPik (“ReelPik,” “we,” “us,” or “our”) is a Shopify Partner providing Shopify applications (the “App”) and related consulting or support services (the “Services”) to merchants using Shopify to power their stores.
This Privacy Policy explains how we collect, use, and protect personal information when you install or use our App on your Shopify store, and how your privacy rights are protected under applicable laws.
2. Information We Collect and Use
When you install or use our App, we collect certain information from your Shopify account or from you directly to provide and support our features.
App Configuration
We collect your:
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Store name
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Store email address
These details are used only to store and apply configuration settings for your Shopify store.
3. Why We Collect Your Data
We collect and process your information to:
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Save and manage configuration settings
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Provide customer service and respond to support inquiries
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Ensure app functionality, security, and performance
4. Data Storage and Security
Your information is stored on secure servers.
Files are stored on Amazon with controlled access and encryption.
If you uninstall the App, we automatically delete related data from our system.
We use industry-standard security measures to prevent unauthorized access, disclosure, or misuse of your data. However, no method of online transmission or storage is 100% secure.
5. Cookies Policy
We use cookies for:
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Essential operations: Enabling login and core app functions.
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Performance: Tracking technical metrics to improve user experience.
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Functionality: Remembering your preferences for easier re-entry.
You can disable cookies in your browser settings, but this may limit certain features of our App.
6. Third-Party Services
We may use trusted third-party providers to process and store data securely (e.g., Amazon S3, Flyer, Shopify APIs).
These providers are bound by strict confidentiality and data protection agreements.
7. Data Retention and Deletion
Your personal data is retained only as long as necessary for app operation or legal obligations.
All store and customer-related data will be automatically deleted when you uninstall the App or upon your written request.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
Under GDPR (EU/EEA)
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Access & Portability: Request a copy of your stored personal data.
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Rectification & Erasure: Request correction or deletion of your data.
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Restriction or Objection: Limit or stop certain types of data processing.
To exercise these rights, contact us via live chat or email.
Under CCPA (California, U.S.)
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Access: Learn what information we collect and how we use it.
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Deletion: Request deletion of your personal data.
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Opt-out: Decline any “sale” of your personal information (we do not sell personal data).
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Non-discrimination: You will not be treated differently for exercising these rights.
Under Nevada Law
We do not sell personally identifiable information as defined by Nevada law. You may still request to opt out of any potential future sales by contacting us.
9. Links to External Websites
Our App may include links to external sites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before submitting any information.
10. Contact Us
If you have any questions about this Privacy Policy or the way your data is handled, please contact us:
ReelPik | Amsterdam, The Netherlands
👉 Chat with us: Share your feedback directly with our team.
👉 Email us: hi@reelpik.com
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🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday.
We typically reply to live chats within minutes and emails within a few hours.