Overview
When our support team needs access to your Shopify store to troubleshoot an issue or help with app settings, we may ask for your collaborator request code.
This is a unique 4-digit code that allows us to send an access request to your store. Sharing the code does not give us immediate access. You’ll still need to review and approve our request first.
How to find your collaborator request code
Step 1. Go to Users and permissions
You need to navigate to Settings > Users and permissions within your Shopify admin.
Step 2. Find the Collaborators section
Scroll down to Collaborators. Here, you’ll find your store’s unique 4-digit collaborator request code.
Send this code to our support team, and we’ll use it to submit a collaborator access request.
For Shopify Plus stores
If you’re using Shopify Plus, you can find your collaborator request code under:
Settings → Users → Security
You can also find out how to get your collaborator request code by referring to this Shopify help article: Collaborator access code
Note: When we send you a collaborator request, it means we need access to your store, to help you with settings or fix the problem reported. We promise to be careful with every setting on your store.
Important notes
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Sharing your code only allows us to request access. You’ll still need to approve the request.
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You can select Generate new code at any time. This will invalidate your previous code.
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We only request the permissions needed to investigate your issue or help configure the app.
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We’ll handle your store and settings carefully and won’t make unnecessary changes.
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