General Questions

What is Shoppable video?

Overview Shoppable videos let you connect products directly to your video content, allowing shoppers to discover featured products and add them to their cart without leaving the video experience. By making your videos interactive, you can create a more engaging shopping journey and help shoppers move naturally from watching → discovering → shopping. Turn your videos into interactive shopping experiences with ReelPik Shoppable Videos. Carousel Widget The Carousel Widget displays your shoppable videos in a horizontal video carousel on selected pages of your store. You can add the Carousel Widget to: - Homepage - Product pages - Collection pages Tip: Use the Carousel Widget when you want to showcase multiple shoppable videos while keeping them integrated into your store's existing layout. Highlight Widget The Highlight widget displays your videos in a compact, visually engaging format that allows shoppers to quickly discover your video content. You can use Highlights to showcase selected videos, campaigns, or product-related content in a prominent area of your storefront. Tip: Use Highlights to draw shoppers' attention to your most important or engaging video content. Grid Widget The Grid widget displays multiple shoppable videos in a grid layout on your storefront. This layout allows shoppers to browse several videos at once and choose the content they are most interested in. Tip: Use the Grid layout when you want to showcase a larger collection of videos in a structured and easy-to-browse format. Floating Reel The Floating Reel displays your shoppable videos in a floating video player in the corner of your storefront. It can appear across all pages of your store, allowing shoppers to access your videos while browsing different parts of your website. Tip: The Floating Reel is a great option if you want your video content to remain accessible across your store without taking up additional space in your page layout. Story Widget The Story widget displays your videos in a story-style format, allowing shoppers to tap through videos in an immersive, mobile-friendly experience. It is especially useful for showcasing short-form content such as product demonstrations, UGC, tutorials, or behind-the-scenes videos. Tip: Use Stories to create an engaging, social-media-style browsing experience and encourage shoppers to explore multiple videos. Product Video The Product Video widget displays videos directly on your product pages, above the Add to cart button. It automatically showcases the videos connected to the current product. Example: If you have 5 videos connected to Product A, shoppers visiting Product A's product page will see all 5 videos in the Product Video section. Tip: Make sure your videos are connected to the correct products so shoppers can see relevant content when viewing each product. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

What’s the difference between product videos and the carousel?

Hello from Reelpik! If you're still confused about the difference between the Product videos and the Carousel widget, please read the explanation below. While both features display video content, they are designed for distinct purposes and use cases on your storefront. Carousel widget - Pulls videos from a campaign you’ve created in the app. - Can include videos linked to different products. - Can be displayed on the homepage, product pages, or collection pages. Product videos - Collect videos from all campaigns you’ve created. - Only show videos that are linked to a single product. - These videos are grouped together and displayed as that product’s video section. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

Shopify video upload & storage limits by Shopify plans

To make the most of our shoppable video features, it’s important to understand the video upload and storage limits that Shopify itself applies based on your subscription plan. These limits determine how many video files and how much total video storage your Shopify store can use and they apply to all video assets you upload through ReelPik or directly into Shopify’s content files. Your video contents whether product demos, user-generated content, or influencer reels should work within Shopify’s plan limits. If you hit your upload or storage cap, new videos may fail to upload or might require you to upgrade your Shopify subscription. Understanding these limits helps you plan your content strategy and avoid surprises. Video upload limits by Shopify Plan | Shopify plan | Limit per store | | -------------------------------------------- | --------------- | | Starter | 250 | | Retail | 250 | | Basic and Shopify development stores | 250 | | Grow | 1000 | | Advanced | 5000 | | Plus and Shopify Partner Plus sandbox stores | 50000 | | Enterprise | 50000 | Video storage limits by plan The amount of storage that you have available for uploaded videos varies depending on your Shopify subscription plan. Review the following table to learn more about video storage limits. | Shopify plan | Limit per store | | ------------------------------------ | --------------- | | Starter | 50 GB | | Retail | 50 GB | | Basic and Shopify development stores | 50 GB | | Shopify Partner Plus sandbox stores | 60 GB | | Grow | 500 GB | | Advanced | 500 GB | | Plus | 1 TB | | Enterprise | 2 TB | How these Shopify limits impact ReelPik users Reelfy lets you upload and showcase shoppable videos, but your ability to upload and store these videos ultimately depends on Shopify’s plan limits. Here’s how it works in practice: 1. Uploading videos When you upload a video via ReelPik we host it through Shopify’s content files. It counts toward your store’s video file quota and total video storage limits. 1. Managing your files - If you reach the video count limit, you’ll need to remove unused videos before uploading more. - If you hit the storage limit, reducing the total file size (e.g., compressing files or using shorter clips) helps free space. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

Does ReelPik affect your store’s loading speed?

Overview Adding videos to a storefront naturally introduces additional resources for the browser to load and process. ReelPik is designed to keep this impact as low as possible by using Shopify’s own video hosting and delivery infrastructure. When you import a video from TikTok, Instagram, or your device, ReelPik does not require shoppers to continuously fetch that video from TikTok or Instagram. Instead, imported videos are stored in Shopify Files and served to shoppers through Shopify’s CDN. For supported Shopify-hosted videos, Shopify may also provide optimized video sources, including multiple resolutions and HLS playback. How ReelPik Loads Videos The video delivery process can be summarized as: TikTok / Instagram / Device ↓ ReelPik imports the video ↓ Shopify Files ↓ Shopify CDN ↓ ReelPik widget on your storefront Step 1: Import the video When you add a video from TikTok, Instagram, or your device, ReelPik imports the selected video into the app. Step 2: Store the video in Shopify The imported video is stored in Shopify Files. Shopify then processes the video and makes it available through its CDN. Depending on the video, Shopify may generate different video resolutions and an HLS source to optimize playback across devices and network conditions. Step 3: Display the video on your storefront When shoppers visit your store, videos displayed by ReelPik are delivered from Shopify’s CDN. This means shoppers generally do not need to retrieve the original video directly from TikTok or Instagram every time the ReelPik widget appears. Performance Test on a Live Store We tested ReelPik across multiple stores to evaluate its impact on storefront performance. One example is the Rosslyn Deals collection, a live storefront page where we compared performance with and without ReelPik videos. We used two widely used website performance testing tools: - GTmetrix - Google PageSpeed Insights / Lighthouse GTmetrix Results In this particular GTmetrix test, enabling ReelPik did not result in a meaningful overall performance decline. Some metrics were slightly better and others slightly lower. This does not mean ReelPik will improve performance or have the same result on every store. Performance testing naturally varies between individual test runs, and results are influenced by many resources beyond ReelPik. Google PageSpeed Insights / Lighthouse Results We also compared the page using Lighthouse performance testing. The recorded Performance scores were: - With ReelPik videos: 55 - Without ReelPik videos: 53 Again, the difference between the two tests was small. The purpose of this comparison is not to claim that ReelPik has zero performance cost. Instead, it shows that on this particular live storefront and under these test conditions, adding ReelPik did not cause a significant decrease in the overall performance score. Understanding the Performance Trade-Off Adding functionality to a storefront always comes with some cost. A video widget requires additional JavaScript, video-related resources, thumbnails, and browser processing. Similarly, adding reviews, recommendations, analytics, live chat, upsells, animations, or other storefront features can introduce additional resources. For merchants, the more useful question is therefore not simply: “Does this widget affect page speed?” Instead, consider: “Is the performance impact significant, and does the value added to the storefront justify it?” For example, product videos can help shoppers: - See products more clearly in real-world use - Better understand product details, appearance, or functionality - Discover products through more engaging visual content - Spend more time exploring products - Make purchasing decisions with more confidence - Potentially contribute to higher engagement and more orders A small change in a synthetic performance score may therefore be an acceptable trade-off if the added content meaningfully improves the shopping experience or conversion performance. The right balance depends on each store. Why Performance Results May Be Different The results above represent one real storefront under specific test conditions. They should not be interpreted as a guarantee that every Shopify store will receive the same scores. Store performance can be affected by many factors, including: - Shopify theme - Number of ReelPik videos displayed - Video file sizes and resolutions - Images and fonts - Other Shopify apps - Third-party JavaScript - Tracking and analytics scripts - Custom theme code - Device performance - Browser - Network speed - Geographic location - Testing environment Performance scores can also fluctuate between test runs even when no changes have been made to the page. Best Practices for Better Video Loading 1. Use Optimized Video Files Avoid unnecessarily large video files or resolutions much higher than required for storefront display. Larger videos require more data to transfer and may require more resources for the shopper's device to process. 2. Be Selective About the Number of Videos More content naturally means more resources for the browser to manage. Instead of focusing only on maximizing the number of videos displayed, consider which videos provide the most value to shoppers and where they are most useful in the buying journey. 3. Test Your Own Store For the most meaningful comparison, test the same page: Without ReelPik → With ReelPik Try to keep the testing conditions as similar as possible and perform several runs rather than relying on a single score. You can use: - Google PageSpeed Insights - GTmetrix - Chrome DevTools Compare not only the overall score but also individual metrics such as LCP, TBT, CLS, and loading behavior. 4. Test Across Different Devices and Networks If you notice gray placeholders or slower video playback, compare the storefront using: - Desktop and mobile devices - Wi-Fi and mobile networks - Different browsers - Different network conditions A delay that appears only under certain conditions may be related to the device or network rather than the storefront configuration alone. 5. Check Chrome DevTools For more detailed investigation, open: Chrome DevTools → Network Reload the page and inspect the relevant video and widget requests. Useful information includes: - Request duration - File size - Response status - Shopify CDN URL - Request timing - When each request begins You can also check Chrome DevTools → Console for JavaScript errors that may affect ReelPik or other parts of the storefront. We value your feedback — it helps us continuously improve ReelPik and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

How can I request a feature in ReelPik?

Overview At ReelPik Shoppable Videos, we’re always looking for ways to improve the app and make it more useful for your business. If there’s a feature you’d like to see in ReelPik, you can submit your idea directly to our team. Your feedback helps us understand what merchants need and allows other ReelPik users to vote for the features they would also find valuable. There are two ways to request a feature: - Submit your idea through the Request features section in ReelPik. - Contact our Support Team via live chat or email. How to request a feature? Method 1: Submit a request from the ReelPik app The easiest way to share a feature request is directly from your ReelPik dashboard. Step 1: Open the Request features section 1. From your Shopify admin, go to Apps → ReelPik Videos. 2. Open the ReelPik Dashboard. 3. Scroll down until you find the Request features section. Here, you can browse feature requests submitted by other merchants and see their current status. Step 2: Check existing feature requests Before submitting a new request, we recommend checking whether another merchant has already requested the same or a similar feature. You can browse requests using the available tabs: - Rejected – The request has been reviewed but will not be added to the public feature request list. - Approved – The request has been reviewed and approved to appear on the feature request board, where other merchants can view and vote for it. This does not mean the feature is confirmed for development. - Planned – The feature has been added to our development plan. - Developing – Our team is currently working on the feature. - Completed – The feature has been developed and released. You can also use the Search option to find a specific feature. Tip: If you find an existing request that matches what you need, you don't need to create another one. Simply click Vote to let our team know that this feature is important to you too. Step 3: Submit a new feature request If you can't find an existing request that matches your idea: 1. Click Send new request. 2. Enter the details of the feature you'd like us to add. 3. Explain how the feature would help your store or improve your ReelPik experience. 4. Submit your request. When describing your idea, we recommend including as much relevant information as possible. For example, tell us what you'd like the feature to do, where you'd expect to use it, and what problem it would solve for your business. This helps our team better understand your use case and evaluate your request. Step 4: Track your request After submitting your request, you can check the My request tab to keep track of your submitted ideas. Feature requests may have different statuses depending on their progress, such as: - Approved - Planned - Developing - Completed Note: Submitting or voting for a feature helps us understand merchant demand, but it does not guarantee that the feature will be developed or provide a specific release date. Our team reviews requests based on merchant needs, feasibility, impact, and product priorities. Method 2: Contact our Support Team If you'd prefer to discuss your idea with us directly, you can also send your feature request to our Support Team. Option 1: Live chat Click the chat icon in the bottom-right corner of the ReelPik app to start a conversation with our team. Tell us: - What feature you'd like ReelPik to have. - How you'd like the feature to work. - Why the feature would be useful for your store. - Any examples, screenshots, or references that can help us better understand your idea. Our Support Team will review your request and share the feedback with the appropriate team. Option 2: Email You can also send your feature request to hi@reelpik.com. When contacting us by email, please include a clear description of the feature and your use case. Screenshots, examples, or links are also helpful if they demonstrate the functionality you're looking for. Tips for submitting a helpful feature request The more context you provide, the easier it is for our team to understand what you need. When submitting a feature request, consider including: - What you need – Describe the feature or functionality. - Why you need it – Explain the problem you're trying to solve. - How you expect it to work – Describe your ideal workflow. - Where you need it – For example, Campaigns, Analytics, Customization, or another part of ReelPik. - Examples – Share screenshots, videos, links, or examples from other tools when relevant. For example, instead of requesting: "Please add more customization." You could explain: "I'd like an option to change the spacing between videos in a Grid campaign so that I can better match the video section with my Shopify theme." Providing this context helps our team understand your request more accurately. We value your feedback — it helps us continuously improve ReelPik and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

ReelPik privacy policy

Overview This Privacy Policy explains how ReelPik (“ReelPik,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you install or use our Shopify application (the “App”) and related consulting or support services (the “Services”). It also explains your privacy rights under applicable data protection laws. 1. Information We Collect and Use When you install or use our App, we collect certain information from your Shopify account or directly from you to provide, maintain, and support our features. App Configuration We collect: - Store name - Store domain - Store email address This information is used only to store and apply configuration settings for your Shopify store. 2. Why We Collect Your Data We collect and process your information to: - Save and manage configuration settings for your Shopify store. - Provide customer service and respond to support inquiries. - Maintain app functionality, security, and performance. 3. Data Storage and Security Your information is stored on secure servers. - Files are stored on Amazon with controlled access and encryption. - If you uninstall the App, related data is automatically deleted from our system. - We use industry-standard security measures to help prevent unauthorized access, disclosure, or misuse of your data. While we take reasonable measures to protect your information, no method of online transmission or electronic storage is 100% secure. 4. Cookies Policy We use cookies to support the operation and performance of the App. - Essential operations: Enable login and core app functions. - Performance: Track technical metrics to help improve the user experience. - Functionality: Remember your preferences for easier re-entry. You can disable cookies through your browser settings. However, doing so may limit certain features or functionality of the App. 5. Third-Party Services We may use trusted third-party service providers to process or store data securely, including: - Amazon S3 - Flyer - Shopify APIs These providers are bound by confidentiality and data protection requirements. 6. Data Retention and Deletion We retain personal data only for as long as necessary to operate the App or meet applicable legal obligations. - Store and customer-related data is automatically deleted when you uninstall the App. - You may also submit a written request to have your data deleted. 7. Your Privacy Rights Depending on your location, you may have certain rights regarding your personal information. Under GDPR (EU/EEA) You may have the right to: - Access & Portability: Request a copy of your stored personal data. - Rectification & Erasure: Request correction or deletion of your personal data. - Restriction or Objection: Limit or object to certain types of data processing. To exercise these rights, contact us via live chat or email. Under CCPA (California, U.S.) You may have the right to: - Access: Learn what personal information we collect and how we use it. - Deletion: Request deletion of your personal data. - Opt-out: Decline any “sale” of your personal information. We do not sell personal data. - Non-discrimination: Exercise your privacy rights without being treated differently. Under Nevada Law We do not sell personally identifiable information as defined by Nevada law. You may still request to opt out of any potential future sale of your information by contacting us. 8. Links to External Websites Our App may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before submitting personal information. If you have any questions about this Privacy Policy or the way your data is handled, please contact us: ReelPik | Amsterdam, The Netherlands 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours.