How can we help?
Search for the articles here or browse the categories below.
Browse by topic
Find guides, tutorials, and answers organised by category.
Recommended articles
Hand-picked articles to get you started.
What is Shoppable video?
Hello from Reelpik, Shoppable video is a form of interactive video content with embedded product links. Viewers can use these links to add featured products to an online shopping cart without clicking away from the video. Shoppable content provides a user-friendly shopping experience and helps publishers increase engagement. Where do Shoppable videos appear? Shoppable videos will appear on the pages where you add or enable them. Currently, our app supports two display types: 1. Carousel widget: The carousel widget can be placed on: - Homepage - Product pages - Collection pages 2. Floating reel: The floating reel is displayed in the corner of your store and can appear on all pages. Tip: Make sure you’ve correctly selected the pages in your campaign settings to ensure your videos display where you want them. 3. Product video: The product video is displayed in the product pages - above add to cart button to showcase all videos attached this product. For example, if you have 5 video all attach product A, then if you access the product A, you will see 5 videos on this product page. Check out our store demo here: https://reelpik.myshopify.com with password: 1 We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!
Creating & ManagingHow to use priority for shoppable video campaign?
When you launch multiple campaigns, you need a way to control which one appears at any given time. This is where Priority settings come in. Priority dictates the "importance" of your campaigns, ensuring the most relevant one is displayed to your customers. Here is a breakdown of what campaign priority means and how our app uses it. Note: 1 is the highest priority How priority controls the display When you use the Reelpik blocks (like the Carousel or Floating reel) in your theme editor, the app checks the priority value if you haven't explicitly selected a campaign ID for that specific block. If the theme editor block is left blank, the app will always default to displaying the active campaign with the highest priority number. Essential priority rules to remember Please keep these rules in mind when setting up your campaigns: | Priority rule | Description | | ------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Separate priorities | The priority for a Carousel campaign is separate from the priority for a Floating Reel campaign. They do not conflict with each other. | | Blank field (auto-assign) | If you leave the Priority field completely blank when creating a campaign, the app will automatically assign a default priority value. | | Tie-breaker | If you have multiple active campaigns with the exact same priority number (e.g., two campaigns both set to priority 3), the app will display the oldest campaign (the one that was created first). | We highly recommend that you set different priority numbers for each of your campaigns. This ensures you always know which campaign will display when the block ID is not specified. If you have any questions about structuring your campaigns, feel free to reach out! We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!
SEO & PerformanceHow to configure SEO metadata for videos?
Overview The SEO Metadata feature lets you add search engine metadata to each video in your campaign. By providing a clear title, description, upload date, and thumbnail, search engines can better understand your video content, helping improve discoverability and SEO performance. How to edit SEO Metadata Step 1: Open your campaign 1. Go to ReelPik Videos → Campaigns. 2. Open the campaign you want to edit. 3. On the video card, click the ▼ dropdown next to Edit Products. 4. Select SEO metadata. Step 2: Configure the metadata A Metadata popup will appear with the following fields: 1. Thumbnail (Required) Choose the image that will represent your video in search results. You can either: - Choose video frame – Select any frame from the video using the timeline. - Upload cover image – Upload a custom thumbnail. 2. Title (Required) Enter a descriptive title that clearly explains the video content. Example: Premium Skateboard for Beginners & Pros 3. Upload Date (Required) Select the date when the video was uploaded or published. 4. Description Provide a short description to help search engines understand your video. Example: Ride with confidence on a premium skateboard featuring a durable deck, smooth-rolling wheels, and excellent stability for cruising, commuting, and street tricks. Step 3: Save your changes Click Save to apply the metadata. A preview panel on the right shows how your video information may appear in search results. Best Practices For better SEO results, we recommend: - Use a title that clearly describes the video. - Include relevant keywords naturally (for example: skateboard, running shoes, wireless headphones). - Keep descriptions concise but informative (around 100–160 characters is recommended). - Choose a clear, high-quality thumbnail that represents the video content. Notes - Title, Thumbnail, and Upload Date are required fields. - The Description field is optional but strongly recommended to improve search engine understanding. - Updating SEO metadata does not change the products linked to your video or how it is displayed within your campaign. It only improves how search engines interpret your content. - Search engines may take some time to recrawl and update metadata after changes are published. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!
Analytics & OptimisationReelPik Analytics Dashboard
Tracking performance is essential for growing your store, and the Analytics dashboard in ReelPik app will give you a complete view of how your videos and widgets are performing inside your Shopify store. In this guide, we will break down each component of the dashboard, explain our data collection process, and how to use these insights to optimize your store. Video view This metric represents the number of qualified video views your widgets have received. - A view is only counted when a visitor watches at least 3 seconds of a video. - If a visitor watches the same video multiple times across different sessions (3+ seconds each), each session is recorded as a separate view. If a visitor watches Video 1 for at least 3 seconds, switches to Video 2, and then returns to Video 1 for another 3 seconds, the system records two separate views for Video 1. Add to cart - Displays the total number of times products were added to the cart directly after a customer interacted with a shoppable video. Note: Applies only to Add to Cart CTA buttons. (Does not apply to View Product buttons) Orders - Counts the total number of successful orders attributed to video-driven conversions. Sales - Direct Sales: When a customer watches a video, clicks View Product or Add to Cart, and purchases the product within 30 days, the order is counted as a Direct Sale (excluding shipping fee, order VAT, duties, discount....) - Influenced Sales: When a customer watches a video without clicking any buttons, then returns and purchases the same product within 30 days, the order is counted as an Influenced Sale. Sales will be counted from both tagged products featured in your videos and any recommended products associated with them. Conversion rate This percentage helps you understand the effectiveness of your video content in driving actual purchases. - It is calculated as Total orders ÷ Total video views. - A higher conversion rate indicates that your videos are highly persuasive and successfully turning viewers into customers. Click-through rate (CTR) This measures the level of interest your viewers have in the products featured in your videos. - It is calculated as Total clicks ÷ Total video views. - A high CTR suggests your video content is engaging and effectively driving shoppers to explore your product details. Top performance rankings Our deep-dive analytics allow you to see exactly which content is resonating most with your customers. - Top campaigns: Identifies your best-performing campaigns based on campaign views, add to cart, sales, orders and conversion. - Top videos: Highlights your highest-performing video content based on video views, add to cart, sales, orders and conversion. - Top products: Discover which specific products are being discovered and purchased based on product views, add to cart, sales, orders and conversion. 🎁 Limited Time: Analytics for FREE! Currently, the Analytics feature is available for free to all ReelPik users. To unlock the dashboard and start seeing your store's performance data, simply contact our support team. We will manually enable the analytics suite for your store so you can start making data-driven decisions to grow your sales! We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!
Creating & ManagingHow to create a carousel campaign?
Hi there, welcome to Reelpik Shoppable Video app! If you're new, this helpdesk is for you if you first time using our app and want to get familiar with this. Not talk too much, follow these steps to set up carousel video campaign on your store If you prefer watching instead of reading? 👉Check out our video tutorial on how to set it up. How to create a carousel campaign? Step 1: Create a Campaign Here click Create campaign > then select Campaign type > select Create Carousel. Step 2: Upload your shoppable video - In the Videos section, there are 4 options to choose your data source: Device, TikTok, or Instagram or Shopify files to use video files you upload before. You can upload up to 5 media files at once to save time. Note: You need to wait for a few minutes to upload video successfully. If you see the video is not uploaded yet or wait too long for it, feel free to contact us. Step 3: Tag products All products in shoppable videos must be tagged so customers can purchase directly. You can tag many products per video (we recommend only choose products that actually appear in the video). - To add products, click + button on the right side of imported video and select from your product list. You can view and edit the product list by clicking Pencil icon to view, delete and update the selection. Step 4: Choose display location By default, all pages will be automatically selected. If you want to edit the settings like only dipslay carousel on specific products or collections, you need: - Click product page /collection page - Select products /collections you want to display in the carousel video. Besides, if you want to show carousel on all products in one collection, you can select option: All products from specific collections Step 5: Save your campaign Kindly click Save in the Shopify editor bar. Always save after making changes to avoid losing progress. Step 6: Add the App Block (MUST HAVE STEP) On the Placement section, 1. Click Add app block, you will the modal with pages our app currently support. 1. Select page you want to add carousel video to and click Continue button. 1. You will be redirected to the Theme Editor, customize the block and hit Save at the end. 1. Preview to check out the carousel video display. If carousel campaign does not display on your store, please check out this helpdesk article to ensure you done all steps. If shoppable videos still don't display, here’s what you can do: - Duplicate your live theme and activate our app embeds and add block on the homepage on the duplicated theme. - Share the preview link of the duplicated theme with us so we can investigate and resolve the issue without affecting your live theme. If your theme is password-protected, please provide the password as well. (Click here to chat with us) - While we work on the issue, you can temporarily deactivate the app embeds and hide blocks on your live theme. Thank you for your cooperation. We’re committed to resolving this issue for you as quickly as possible. Many thanks for taking the time and choosing us. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!
Creating & ManagingHow to import video from Instagram?
Hello from ReelPik! Connecting your Instagram content is a great way to populate your Reels quickly. Follow these easy steps to import videos directly from your Instagram business account. Step 1: Navigate to the video import area within the ReelPik app dashboard > Select the "Import from Instagram" option. Step 2: Enter your Instagram username or video URL to fetch all available videos from your profile. Step 3: Click the "Fetch" button. The app will connect to Instagram and display a list of available videos. Step 4: Review the list and select the video(s) you want to bring into ReelPik. Click Import Selected. Wait while our app loads and uploads the selected videos to your video list. Essential notes for successful video uploads ❗When importing an Instagram video, do not use a URL address that still contains the word reels/ in the path ❗You should click into the individual video post (usually by clicking on the video thumbnail within the account feed) to get the clean, direct URL of the video post itself. ❗We recommend uploading a maximum of 10 videos at once. This limit helps ensure stable connection status and guarantees a successful upload and processing of all files. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!