Getting Started
By Hung Le and Lan Phuong
By Hung Le and Lan Phuong
What are product videos and how to edit them?
The Product videos block lets you display videos directly on your product pages. Product videos help shoppers better understand your product, build trust, and make faster buying decisions — which can lead to higher sales. How it works: - The block automatically shows all videos tagged to a specific product. - For example, if you’ve created a campaign with 5 videos linked to Product A, all 5 videos will appear on that product’s page. - The widget displays 4 videos at a time ,customers can click Next/back to browse the rest. When product videos appear: Product videos will only display when: - The product is tagged to one or more videos. - A campaign containing those videos has been created. In the current version of the Reelpik app, the product video layout and actions cannot be edited yet. We’re actively working on adding more customization options in future updates. If you have questions or feedback about this feature, please contact us, we’d love to hear from you! We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!
ReelPik Privacy Policy
1. Introduction ReelPik (“ReelPik,” “we,” “us,” or “our”) is a Shopify Partner providing Shopify applications (the “App”) and related consulting or support services (the “Services”) to merchants using Shopify to power their stores. This Privacy Policy explains how we collect, use, and protect personal information when you install or use our App on your Shopify store, and how your privacy rights are protected under applicable laws. 2. Information We Collect and Use When you install or use our App, we collect certain information from your Shopify account or from you directly to provide and support our features. App Configuration We collect your: - Store name - Store email address These details are used only to store and apply configuration settings for your Shopify store. 3. Why We Collect Your Data We collect and process your information to: - Save and manage configuration settings - Provide customer service and respond to support inquiries - Ensure app functionality, security, and performance 4. Data Storage and Security Your information is stored on secure servers. Files are stored on Amazon with controlled access and encryption. If you uninstall the App, we automatically delete related data from our system. We use industry-standard security measures to prevent unauthorized access, disclosure, or misuse of your data. However, no method of online transmission or storage is 100% secure. 5. Cookies Policy We use cookies for: - Essential operations: Enabling login and core app functions. - Performance: Tracking technical metrics to improve user experience. - Functionality: Remembering your preferences for easier re-entry. You can disable cookies in your browser settings, but this may limit certain features of our App. 6. Third-Party Services We may use trusted third-party providers to process and store data securely (e.g., Amazon S3, Flyer, Shopify APIs). These providers are bound by strict confidentiality and data protection agreements. 7. Data Retention and Deletion Your personal data is retained only as long as necessary for app operation or legal obligations. All store and customer-related data will be automatically deleted when you uninstall the App or upon your written request. 8. Your Privacy Rights Depending on your location, you may have the following rights: Under GDPR (EU/EEA) - Access & Portability: Request a copy of your stored personal data. - Rectification & Erasure: Request correction or deletion of your data. - Restriction or Objection: Limit or stop certain types of data processing. To exercise these rights, contact us via live chat or email. Under CCPA (California, U.S.) - Access: Learn what information we collect and how we use it. - Deletion: Request deletion of your personal data. - Opt-out: Decline any “sale” of your personal information (we do not sell personal data). - Non-discrimination: You will not be treated differently for exercising these rights. Under Nevada Law We do not sell personally identifiable information as defined by Nevada law. You may still request to opt out of any potential future sales by contacting us. 9. Links to External Websites Our App may include links to external sites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before submitting any information. 10. Contact Us If you have any questions about this Privacy Policy or the way your data is handled, please contact us: ReelPik | Amsterdam, The Netherlands 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours.
Why aren't my shoppable videos appearing on my website?
If your shoppable videos are not appearing on your store, it may be due to one of the following reasons: Carousel video issues - App block not added: Make sure you have added the shoppable video app block to your theme. - Campaign is in draft: Only published campaigns will display. - Incorrect campaign ID: Ensure the campaign ID added to the app block is correct. (If you have priority settings, there is no need to enter campaign ID, our app will show the campaign with th highest priority) - Page builder themes: If your storefront theme was built using a third-party page builder (such as Shogun, PageFly, or GemPage,..), you may need special assistance with the integration. Please contact our support team immediately via live chat or by replying directly to this email at hi@reelpik.com. Our team will be happy to assist you with the integration setup. - Unselected products/pages: Verify that the products/collection/pages you are checking is the one selected in your campaign settings. Floating reels Issues - App embeds not enabled: Go to your theme editor and make sure app embeds are turned on. - Campaign is in draft: Publish your campaign so it can display on your store. - Unselected page/products/collection: Confirm that the page/products/collection you are viewing is included in your campaign setup. If shoppable videos still don't display, here’s what you can do: - Duplicate your live theme and activate our app embeds on the duplicated theme. - Share the preview link of the duplicated theme with us so we can investigate and resolve the issue without affecting your live theme. If your theme is password-protected, please provide the password as well. (Click here to chat with us) - While we work on the issue, you can temporarily deactivate the app embeds on your live theme. Thank you for your cooperation. We’re committed to resolving this issue for you as quickly as possible. Many thanks for taking the time and choosing us. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!