Creating & Managing

How to use priority for shoppable video campaign?

When you launch multiple campaigns, you need a way to control which one appears at any given time. This is where Priority settings come in. Priority dictates the "importance" of your campaigns, ensuring the most relevant one is displayed to your customers. Here is a breakdown of what campaign priority means and how our app uses it. Note: 1 is the highest priority How priority controls the display When you use the Reelpik blocks (like the Carousel or Floating reel) in your theme editor, the app checks the priority value if you haven't explicitly selected a campaign ID for that specific block. If the theme editor block is left blank, the app will always default to displaying the active campaign with the highest priority number. Essential priority rules to remember Please keep these rules in mind when setting up your campaigns: | Priority rule | Description | | ------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Separate priorities | The priority for a Carousel campaign is separate from the priority for a Floating Reel campaign. They do not conflict with each other. | | Blank field (auto-assign) | If you leave the Priority field completely blank when creating a campaign, the app will automatically assign a default priority value. | | Tie-breaker | If you have multiple active campaigns with the exact same priority number (e.g., two campaigns both set to priority 3), the app will display the oldest campaign (the one that was created first). | We highly recommend that you set different priority numbers for each of your campaigns. This ensures you always know which campaign will display when the block ID is not specified. If you have any questions about structuring your campaigns, feel free to reach out! We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

How to import video from Instagram?

Hello from ReelPik! Connecting your Instagram content is a great way to populate your Reels quickly. Follow these easy steps to import videos directly from your Instagram business account. Step 1: Navigate to the video import area within the ReelPik app dashboard > Select the "Import from Instagram" option. Step 2: Enter your Instagram username or video URL to fetch all available videos from your profile. Step 3: Click the "Fetch" button. The app will connect to Instagram and display a list of available videos. Step 4: Review the list and select the video(s) you want to bring into ReelPik. Click Import Selected. Wait while our app loads and uploads the selected videos to your video list. Essential notes for successful video uploads ❗When importing an Instagram video, do not use a URL address that still contains the word reels/ in the path ❗You should click into the individual video post (usually by clicking on the video thumbnail within the account feed) to get the clean, direct URL of the video post itself. ❗We recommend uploading a maximum of 10 videos at once. This limit helps ensure stable connection status and guarantees a successful upload and processing of all files. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

How to configuring "Add to cart" actions in ReelPik?

With ReelPik, your customers can shop directly from your videos without ever leaving the player. They can browse product variants and see recommendations exactly like they would on a standard Shopify product page. To create the best shopping experience, you can customize what happens immediately after a customer clicks the Add to cart button. First, navigate to Customization > Player and locate the button configuration section. 1. Find the Product card > CTA button > Button action 2. Select Add to cart 3. Once selected, the "Post add-to-cart" settings will automatically appear Our app currently support five different actions to suit your store's specific flow: 1. No direction - What happens: When a customer clicks the button, a small "Success" notification (toast) appears. Note: The customer will need to refresh the page manually to see the updated item count in their cart header. 2. Open cart page - What happens: The customer is immediately redirected to your store's full cart page (yourstore.com/cart) 3. Reload page - What happens: The entire storefront reloads. This ensures the cart quantity updates automatically. 4. Open cart drawer - What happens: The side-cart drawer slides out automatically, showing the product and quantity just added. - We support most popular Shopify themes, including Dawn, Sense, Origin, Impulse, Prestige, Horizon, and more... Note: To use this, your theme must have a "Cart drawer" feature enabled in your Shopify Theme customizer. 5. Go to checkout - What happens: This is the fastest route to a sale. The product is added to the cart, and the customer is sent straight to the Shopify checkout page. Need help? - If you use a custom or highly modified theme, our app may need a slight adjustment to recognize your drawer. - If your cart drawer still isn't displaying correctly or any cart action does not work as expected after following these steps, please reach out to our support team for a quick assist. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

How to display product reviews on the video player?

Adding reviews to your videos is a powerful way to build trust and encourage customers to purchase. ReelPik currently supports integrations with popular review apps like Judge.me, AliReviews, Air Reviews,... By displaying these ratings directly on the video player, you make your products more persuasive and help customers make faster buying decisions. To display reviews on the video player, you must first have reviews collected in your integrated review app (e.g., Judge.me). ReelPik syncs with this data to show your ratings in real-time. How to enable reviews in ReelPik? Follow these steps to turn on the review feature: - Go to the Customization page in the ReelPik app > Player section and click Customize. - Locate the Show product review setting and check the box to enable the feature. Once enabled, you can fine-tune how reviews look and behave: 1. Set minimum rating: Choose the threshold for reviews to appear. For example, if you set the Minimum Rating to 4 stars, only products with a 4-star average or higher will show their rating on the video player. 1. Change review color Adjust the color of the stars and text to match your brand’s theme and ensure they are easy to read against your video content. Where will the reviews appear? By default, the star rating is placed directly under the product title and above the product price for maximum visibility. Can I change the position of the reviews? Yes! If you would like the reviews to appear in a different spot on the player, please reach out to our support team. We are happy to provide a custom solution to fit your store's design. If you have trouble syncing your reviews or need a custom layout, feel free to contact us. We’re here to help you. See you! We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

How to add an app block to display carousel?

Hello from Reelpik! 👋 If you’re looking for guidance on how to correctly add the app block to your theme editor, this article is for you. There are two main ways to add our app block to your theme editor. Important note: App blocks only work after you create a campaign with a video added. The block requires a valid Campaign ID or campaign priority to function. Method 1: Add block directly from our app (Recommended) After creation, you’ll see 3 guided steps to display the carousel. Then: - Click Add block > select the page where you want the carousel to appear > Copy the Campaign ID** > Click Continue** You’ll be redirected to the Theme Editor. On this page, the block will be automatically added to the selected page. Then paste the Campaign ID into the provided field or leave it as blank to display carousel based on priority. Campaign with priority 1 will display the first and hide all campaigns will larger one. - Click Save. (Optional) Edit the heading text, sub heading text, if desired directly in the Theme editor. You can also access the App block option from the Placement section on the campaign customization page and follow the same steps. Method 2: You can add lock manually via Theme Editor You don’t need to use the “Add block” button in our app — you can do it directly: 1. Go to Shopify Admin → Online Store → Themes. > Click Customize on the theme you want to edit. 2. Navigate to the desired page template (e.g., Homepage, Product, Collection). 3. Click Add section (or Add block in some themes). 4. Scroll to Apps → Select Reelpik (our app). 5. Choose the appropriate block (see below). 6. Paste your Campaign ID or leave it as blank to use campaign priority into the input field. 7. Click Save. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

How to create a floating reel campaign?

Hi there, welcome to ReelPik Shoppable Video app! If you're new, this helpdesk is for you if you're using our app for the first time and want to get familiar with it. Not too much talk; follow these steps to set up floating reels on your store. Step 1: Create a Campaign Here, click Create campaign > then select Campaign type > select Floating reel. Step 2: Upload your shoppable video - In the Videos section, there are 4 options to choose your data source: Device, TikTok, Instagram or Shopify files to use video files you uploaded before. You can upload up to 5 media files at once to save time. Note: You need to wait a few minutes for the video to upload successfully. You can visit Contents in your admin > Files to see if the video is uploaded or not. If you see the video is not uploaded yet or wait too long for it, feel free to contact us. Step 3: Tag products All products in shoppable videos must be tagged so customers can purchase directly. You can tag many products per video (we recommend only choosing products that actually appear in the video). - To add products, click + button on the right side of the imported video and select from your product list. You can view and edit the product list by clicking the Pencil icon to view, delete and update the selection. Step 4: Choose display location By default, all pages will be automatically selected. If you want to edit the settings, like only displaying the carousel on a specific product or collection, you need: - Click the product page /collection page - Select products /collections you want to display the floating reel on. Besides, if you want to show the floating reel on all products in one collection, you can select the option: All products from specific collections Step 5: Save your campaign Kindly click Save in the Shopify editor bar. Always save after making changes to avoid losing progress. Step 6: Enable the App embeds (MUST HAVE STEP) After saving the campaign, you will see the setup guide display; here you can see criteria that help the floating reel display. 1. Click the Enable app embed button on Step 3 or go to Online store > select theme you want to test this feature. 1. Enable the app embeds named: Reelpik floating reels. > Hit Save button after that. You can now preview the carousel normally on your store. If the floating reel does not display on your store, please check out this helpdesk article to ensure you have completed all steps. Our working time: 8h30-18h00 (UTC +7): Monday to Saturday Within working hours, all chats will be replied to within minutes. All tickets via email will be replied to within hours. If shoppable videos still don't display, here’s what you can do: - Duplicate your live theme and activate our app embeds and add block on the homepage on the duplicated theme. - Share the preview link of the duplicated theme with us so we can investigate and resolve the issue without affecting your live theme. If your theme is password-protected, please provide the password as well. (Click here to chat with us) - While we work on the issue, you can temporarily deactivate the app embeds and hide blocks on your live theme. Thank you for your cooperation. We’re committed to resolving this issue for you as quickly as possible. Many thanks for taking the time and choosing us. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

How to create a carousel campaign?

Hi there, welcome to Reelpik Shoppable Video app! If you're new, this helpdesk is for you if you first time using our app and want to get familiar with this. Not talk too much, follow these steps to set up carousel video campaign on your store If you prefer watching instead of reading? 👉Check out our video tutorial on how to set it up. How to create a carousel campaign? Step 1: Create a Campaign Here click Create campaign > then select Campaign type > select Create Carousel. Step 2: Upload your shoppable video - In the Videos section, there are 4 options to choose your data source: Device, TikTok, or Instagram or Shopify files to use video files you upload before. You can upload up to 5 media files at once to save time. Note: You need to wait for a few minutes to upload video successfully. If you see the video is not uploaded yet or wait too long for it, feel free to contact us. Step 3: Tag products All products in shoppable videos must be tagged so customers can purchase directly. You can tag many products per video (we recommend only choose products that actually appear in the video). - To add products, click + button on the right side of imported video and select from your product list. You can view and edit the product list by clicking Pencil icon to view, delete and update the selection. Step 4: Choose display location By default, all pages will be automatically selected. If you want to edit the settings like only dipslay carousel on specific products or collections, you need: - Click product page /collection page - Select products /collections you want to display in the carousel video. Besides, if you want to show carousel on all products in one collection, you can select option: All products from specific collections Step 5: Save your campaign Kindly click Save in the Shopify editor bar. Always save after making changes to avoid losing progress. Step 6: Add the App Block (MUST HAVE STEP) On the Placement section, 1. Click Add app block, you will the modal with pages our app currently support. 1. Select page you want to add carousel video to and click Continue button. 1. You will be redirected to the Theme Editor, customize the block and hit Save at the end. 1. Preview to check out the carousel video display. If carousel campaign does not display on your store, please check out this helpdesk article to ensure you done all steps. If shoppable videos still don't display, here’s what you can do: - Duplicate your live theme and activate our app embeds and add block on the homepage on the duplicated theme. - Share the preview link of the duplicated theme with us so we can investigate and resolve the issue without affecting your live theme. If your theme is password-protected, please provide the password as well. (Click here to chat with us) - While we work on the issue, you can temporarily deactivate the app embeds and hide blocks on your live theme. Thank you for your cooperation. We’re committed to resolving this issue for you as quickly as possible. Many thanks for taking the time and choosing us. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

How to translate video from English to another languages?

ReelPik allows you to offer a localized shopping experience by translating widget text into multiple languages. This guide will show you how to set a default language, enable auto-detection, and manually refine your translations. 1. Set a default language If your store targets a specific country or you want all customers to see one specific language, you can set a global default. How to set it: - Navigate to Settings in the ReelPik app. - Go to General > Language Settings. - Under Default Language, choose your preferred language from the dropdown menu. - Click Save. Note: To test this feature, go to your storefront and refresh the page twice to ensure the cache updates and the new language is displayed. 2. Auto-detect website language If your Shopify store supports multiple languages and you sell worldwide, this feature ensures that ReelPik matches the language your customer is currently using on your site. Example: If a customer from France views your site in French, the ReelPik widget text will automatically display in French. This feature translates app-specific text (like "Add to Cart" buttons or "You may also like" headers). It does not translate product-specific data like descriptions or variants unless that data is already translated within your Shopify admin. How to set it: - Navigate to Settings in the ReelPik app. - Go to General > Language Settings. - Select option: Auto-detect website language - Click Save. To test this feature: Go to your storefront and refresh the page twice to ensure the cache updates and the new language is displayed. 🎁 Limited Time: Auto-detect website language for FREE! Currently, the auto-detect website language feature is available for free to all ReelPik users. To unlock this advanced feature, simply contact our support team via live chat or email. 3. Manual translation (Edit text manually) If the automatic translation doesn't perfectly match your brand's voice, you can manually edit any text string. How to edit: - Go to the Settings > Translation section. - Select the specific language you wish to edit. - Locate the text field you want to change and enter your custom translation. - Click Save to apply the changes. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

How to set up a product bundle in the video player?

Overview The Bundle in Video Player feature lets you showcase multiple related products alongside your videos, making it easier for customers to purchase several items together. You can: - Offer bundle discounts to increase average order value (AOV). - Allow customers to purchase products individually or as a complete bundle. - Display promotional messages to encourage bundle purchases. - Schedule bundles with start and end dates. How to configure a Bundle in Video Player Step 1: Open your campaign 1. Go to ReelPik Videos app → Campaigns. 2. Open the campaign you want to edit or create a new one. 3. On the video card, click the ▼ dropdown next to Edit Products. 4. Select Set Bundle Products. Step 2: Configure bundle settings Customize the bundle to align with your sales strategy. Enable Add-to-Cart Bundle Turn on Enable add-to-cart bundle to allow customers to add bundle products directly from the video player. Individual Purchase Enable Allow to purchase individual products from the bundle if you'd like customers to buy products separately. Note: Bundle discounts are only applied when customers purchase the complete bundle. Bundle Discount + Promote Line To offer a discount: 1. Enable Discount. 2. Enter the Discount value. 3. Choose the discount type: - Percentage (%) - Fixed amount 1. Customize the Discount message displayed in the cart. Don't forget to enable the Promotion line to display a promotional banner above the bundle, creating a sense of urgency and encouraging more conversions. Example: Save 30% when you buy the bundle! Date Range Schedule when the bundle is available. - Select a Start date. - Select an End date. The bundle promotion will only be active during the selected period. Step 3: Save your changes Click Save to publish your bundle configuration. Use the preview panel to verify how the bundle will appear inside the video player before making it live. You can manage your bundle campaigns by navigating to the Bundles tab in the left sidebar. Notes - Bundle discounts only apply when all products in the bundle are purchased. - Customers can still purchase individual products if Individual Purchase is enabled. - You can combine promotional messages with discounts to encourage higher-value purchases. - Always review the live preview before saving to ensure the bundle appears as expected. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!

How to adjust the widget width/padding in ReelPik?

Overview If your video widget appears narrower than other sections on your storefront, the difference may be caused by your theme’s section width, padding, or custom CSS. Follow the steps below to adjust the carousel width. How to Adjust the Carousel Width Step 1: Open Your Shopify Theme Editor 1. Go to Shopify Admin → Online Store → Themes → Customize. 2. Navigate to the page where your UGC Video Carousel is displayed. Step 2: Select the ReelPik UGC Video Carousel Click the ReelPik UGC Video Carousel section or app block in the Theme Editor. Step 3: Check the Width Settings Check whether your theme provides settings such as: - Full width - Container width - Section width If the Full width option is available, enable it to make the carousel extend across the same width as other sections. You can also check the left and right padding or margin settings and adjust them if necessary. Step 4: Check for Theme CSS Conflicts If the carousel width still doesn't match other sections after adjusting the settings, your theme may be applying custom CSS or a maximum-width rule to the ReelPik app block. In this case, please contact our support team and provide your Shopify collaborator request code. Our team can access your store and check the CSS/layout conflict for you. Notes - The available settings may vary depending on your Shopify theme. - Theme-level padding, margins, or max-width settings can affect how the ReelPik carousel is displayed. - Avoid adding custom CSS unless necessary, as it may override the ReelPik app block's default styling. We value your feedback — it helps us continuously improve our apps and provide you with a better experience. 🖥️ Demo store: Check out here: https://reelpik.myshopify.com with password: 1 👉 Chat with us: Share your feedback directly with our team. 👉 Email us: hi@reelpik.com 👉 Explore more apps: Discover more Fordeer apps. 👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals. 🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday. We typically reply to live chats within minutes and emails within a few hours. Need help? Feel free to reach out anytime via live chat or email!