Overview
If you need additional help or would like to speak with a human support agent, the ForDeer support team is here to assist you.
You can reach us directly through live chat or email. Our team will get back to you as soon as possible during working hours.
Contact us via Live Chat
The easiest way to reach our support team is through live chat.
Simply send us a message and describe the issue you're experiencing. Our support team will review your request and respond as soon as possible.
👉 Chat with us: Contact our support team
Tip: You don't need to stay online while waiting for a response. If you go offline, we'll send our reply to the email associated with your store so you won't miss any updates. If you'd prefer to receive our reply at a different email address, please provide it in the chat.
Contact us via Email
You can also contact our support team by email:
👉 Email us: hi@reelpik.com or hi@fordeercommerce.io
When contacting us, please include as much information as possible about your issue, such as:
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A brief description of the issue
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Your store URL
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Screenshots or screen recordings, if applicable
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Any steps you've already tried
Providing these details can help our team understand the issue and assist you more quickly.
Support Hours
🕐 Working hours: 8:30 AM – 5:00 PM (UTC+7), Monday–Friday.
We typically reply to live chats within minutes and emails within a few hours during working hours.
If you contact us outside these hours, feel free to leave a message. Our support team will get back to you as soon as we're available.
We value your feedback — it helps us continuously improve our apps and provide you with a better experience.
🖥️ Demo store: Check out here with password: 1
👉 Chat with us: Share your feedback directly with our team.
👉 Email us: hi@reelpik.com
👉 Explore more apps: Discover more Fordeer apps.
👉 Join our community: Join ForDeer Community to get the latest updates, tips, and special deals.
Need help? Feel free to reach out anytime via live chat or email!